Manage Contacts and Roles

Contacts define who Schoolbox communicates with at your school.

Each role has a specific purpose, such as handling billing, technical issues, or day-to-day communication.

Keeping these contacts up to date ensures the right people receive the right information.

Only the Sponsor can add or update contacts.

This helps ensure all changes are approved by someone with the right level of authority.

If you need to update a contact, speak with your Sponsor.

The following roles are used to manage communication between your school and Schoolbox.

Sponsor
Main escalation contact for critical decisions and incidents

Key contact
Primary contact for day-to-day communication, updates, and planning

Primary IT contact
Main technical contact for incidents and system-related issues

Secondary IT contact
Backup contact if the primary IT contact is unavailable

Accounts payable
Contact for billing and invoice enquiries

Support registered contacts
Additional users who can log support tickets and contact support

• use a named email address, not a shared inbox
• include a mobile number where required
• ensure each contact has the correct level of authority

This helps Schoolbox communicate quickly and effectively during important updates or incidents.

• a staff member changes roles or leaves the school
• contact details are no longer correct
• responsibilities within your school change

Review your contacts regularly to keep communication accurate.