This section helps you troubleshoot issues caused by web browsers when using Schoolbox.
Browsers are third-party tools, so their behaviour can change over time. Updates to security, privacy, or networking can sometimes affect how Schoolbox loads or how users sign in.
While we cannot control how browsers work, we provide guidance to help you identify and resolve common issues.
Use the browser groups below to find known issues and recommended fixes.
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Chromium-based browsers use the same underlying browser engine. This means they often behave the same way when loading Schoolbox, handling sign-in, or connecting to internal school systems.
Common Chromium-based browsers include:
If a fix applies to Chrome, it will usually also apply to these browsers.
Common issues
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Safari uses Apple’s WebKit browser engine. On iPhone and iPad, all browsers (including Chrome and Edge) also use WebKit behind the scenes.
This means issues on iPhone and iPad behave like Safari issues, even if users are not using Safari directly.
Common issues
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Firefox uses its own browser engine and handles privacy, cookies, and security differently from Chrome and Safari.
Most Schoolbox features work as expected, but some settings or extensions may block content or sign-in flows.
Common issues
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Safe Exam Browser (SEB) runs in a locked-down environment designed for secure assessments.
This environment restricts access to external sites, scripts, and browser features, which can affect how Schoolbox loads or how users sign in.
Common issues
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If you are not sure which browser is causing the issue, check the user’s device and browser first.
Start with the matching browser group above to find the correct fix.