Registered Support Users
Each school has a few users who are registered to create support requests. If you are not registered for support, please contact a Schoolbox Administrator at your school for help.
Information to Include in Your Request
There are 3 main pieces of information we require when responding to your request for support:
1. What is happening
Try to give us as much detail as possible about what is happening. This way we can respond to your request quickly without asking for any further information.
Screen captures (including the URL) are great here as sometimes it can be difficult to explain what you are seeing.
NOTE: Do not crop your screen capture as it may remove vital information (eg. URL, title of the page, etc.) that could help us.
Please include which web browser you are using (eg. Firefox, Chrome, Explorer, etc.) in this section.
2. What you were trying to do
Explain to us what should have happened. What were you trying to do when you encountered the issue? Eg. Were you trying to add a text box to your class page?
3. How you got there
Tell us exactly what steps you took to get to the issue you are experiencing.
- Who is the issue happening to? Everyone, Superusers, specific teachers? Who was logged in when the issue occurred?
- Where did you encounter the issue? On the English Unit 2 page, on a house page?
- Provide us with the direct steps to recreate the issue including the class code or the URL. What did you click to get to the issue?
How To Submit a Support Request
Follow these steps to submit a support request:
- Visit our Schoolbox Support Desk.
- Click the "Submit a Request" button in the top right of the page.