Schoolbox Help Notifications

The Schoolbox Help platform provides a range of support and connection opportunities for school staff, including interest-based, event, and location groups, online training resources and Schoolbox communications.

Default notifications are in place to keep you informed about important actions such as News communications. However, you can easily customise your notification settings to better match your preferences.

On this page you will find:

• Managing Your Notifications
• General Schoolbox Help Notification Settings
• Group Notification Settings

There are four types of notifications available in Schoolbox Help.

1. Instant notification

• These notifications appear instantly as they are triggered in the Schoolbox Help platform, in the notification panel.
• Clicking on the notification takes you directly to the item that it refers to e.g. a news item, a due work submission or a forum comment.
• These notifications remain visible for two weeks after they have been read. After two weeks they expire and are no longer able to be viewed.

2. Email notifications

• These notifications will instantly send an individual email to the user involved.
• The email will contain a link directly to the item that it refers to e.g. a news item, a due work submission or a forum comment.
• Instant notifications will automatically be turned on when email notifications are turned on.

3. Email Digest

• These notifications will be collected in the system and sent out at 8.00am on a Monday (Australian Eastern Standard Time).
• The email will contain a series of links directly to the items that they refer to e.g. a news item, a due work submission or a forum comment.

4. Web Push Notifications

• Schoolbox offers you web push notifications as a web application. This ensures that notifications are delivered in real-time and appear as pop-up messages on your device’s screen (iOS, Android, Windows, and macOS). To know more, see Install the Schoolbox web application.
• Instant notifications will automatically be turned on when web push notifications are turned on. 

You are also able to mute selected notifications.

To review and adjust your notification settings in Schoolbox Help:

1. Select your profile picture in the Top Menu.

2. Select Notifications Settings.

3. Review and adjust your notifications.

Note - Alternatively, you can also select the Notifications icon and then select the Settings icon in the Notifications panel to go to the Notification Settings page.

Here is how Schoolbox Help will use those notifications:

• You will receive Quiz notifications when… a Schoolbox Staff member reviews your Online Learning Course quiz attempt.
   
• You will receive Badge notifications when… a Schoolbox Staff member awards you an Online Learning Course Badge, or when your school assigns an Online Learning Course goal for you.
   
• You will receive Calendar notifications… you are invited to a Schoolbox calendar event as part of a group. You will also be notified 10 minutes before the event starts and when the details of the event have changed.
   
• You will receive Due Work notifications when… a Schoolbox Staff member reviews your Online Learning Course submission.
   
• You will receive Forum notifications when… somebody posts a thread on or replies to your forum post. Forums are used throughout various pages including; user group pages for disucussion and ideation, Question pages to ask and respond to questions, Feature Request pages to request and vote on features, and within your school's Online Learning Course.
   
• You will receive News notifications when… Schoolbox posts news. The News feature is used to post information on version releases and updates, potential feature improvements, service and company updates and within user groups to post relevant information.
   
• You will receive Social Stream notifications when... somebody posts or replies on a Social Stream component. The Social Stream component is used on user group pages and within your school's Online Learning Course and allows you to communicate with the Schoolbox Community.

You are able to manage your notifications for Group Pages that you join in Schoolbox Help.

To view and adjust your Group notifications, navigate to My Groups in the Top Menu.

By selecting the Bell icon for a group, you are able to toggle on/off notifications to stay up-to-date with communications from that group.