When you upload a Video to Schoolbox, we run a series of converters on it to make sure its accessible by all computers, and tablets.
Once your video is uploaded it will take a maximum of 5 Minutes for our system to pick up the video and start this process, your video will now be listed as 'Processing' in the Video component.
How long this takes to process is entirely dependant on the file size of your video, for example;
- A 10 Minute video, of 20MB, you will have an expected wait time of 5-7 minutes.
- A 6 Minute video, of 100MB, you will have an expected wait time of 10-15 minutes.
This can still vary depending on quality, but should give you a vague idea.
If you have waited far past these times and your video is not of excessive size, its possible that there was a error in the video, and it has not processed correctly.
You can possibly fix this yourself by;
- Attempting to play the video and seeing if there are any issues on your Computer.
- Converting the video to another video format.
If that doesn't work, feel free to contact support and supply them with your video!